Messaging Privacy Policy

B&B Professional Services ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how B&B Professional Services collects and uses information about you when you opt in to receive SMS messages from us.

Data We Collect

When you opt in to receive SMS messages, we collect:

• Your name
• Your phone number
• Consent to send SMS messages

When you submit a quote request on our website, we also collect the information you enter in that form, which may include your email address, the address or area of the property, the type of work you need, your preferred date, and any notes you choose to share.

How We Use Your Data

We use your information to:

• Operate our business
• Send you the SMS messages you've opted in to receive
• Prepare and send you a price for the work you asked about
• Schedule, perform and follow up on services you book with us

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (865) 234-4322.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@bandbproservices.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at support@bandbproservices.com.

How Long We Keep Your Information

We keep quote requests and job records for as long as needed to serve you and to meet our tax and business record keeping obligations. If you ask us to delete your information, we will do so unless we are required to keep it.

Cookies and Website Analytics

Our website does not set advertising cookies and does not sell or share visitor information with advertisers.

Children

Our services are offered to adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.

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